Questions, answered plainly.

It depends on the number of branches, the modules you use and the data you bring with you. A single-branch retailer is quicker than a multi-company trading group. After a short discovery session we give you a clear plan with dates before any work begins.

Yes. We migrate masters such as customers, suppliers, products and the chart of accounts, together with opening balances in metal and currency and opening stock. We reconcile the migrated figures with your team before you go live.

Training is organised by role: the trading desk, the retail counter, accounts and management each learn the screens they use. Sessions can take place at your premises or online, in English or Arabic.

Our Dubai team supports you by phone, WhatsApp and email, and remotely when a closer look is needed. Support terms are agreed with each client as part of the proposal.

Yes. Gold and jewellery manufacturing follows work orders through melting, casting, filing, setting and polishing, with process loss and scrap tracked. Diamond manufacturing measures yield from rough to polished. Refineries and labs record intake, assay results and refining batches, and settle customers in pure metal.

The UAE is introducing structured e-invoicing in phases from 2027. AuroWiz prepares tax invoices and credit notes in a structured format and exchanges them through the Accredited Service Provider you choose. We will review your timeline and set-up with you.

Yes. AuroWiz has an English and Arabic interface, and each user can work in the language they prefer on the same data.

Yes. AuroWiz is multi-company and multi-branch, with branch-wise and consolidated reporting, stock transfers between branches with in-transit acceptance, and permissions per company and branch.

AuroWiz runs on the desktop, in the web browser through the cloud, and on mobile. It can also be installed on-premise on your own servers if you prefer.

Updates are delivered automatically, so every user is on the same version without manual installation.

Each client company has its own separate database. Access is controlled by role-based permissions, sensitive edits and re-prints require authorization, and every change is recorded in the audit trail. Hosting can be in a UAE cloud region or on your own servers.

Pricing depends on the modules, the number of users and branches, and whether you choose cloud or on-premise. Please contact us for a proposal prepared for your business.